Contact Us

Absolutely not. LuckyN0VA is a 100% free social casino platform. No real money is involved in any of our games. All games use virtual credits for entertainment only. You cannot deposit, withdraw, or win real money.

No account creation is required to play our social games. Simply confirm your age and start playing immediately. Your virtual credit balance is saved locally in your browser.

Casino-style games — even social ones with no real money — are intended for adults only. We require all players to confirm they are 18 years or older to ensure our platform is used responsibly.

You can reset your credits for free at any time by clicking the "Reset Credits" button within each game. Credits are refreshed back to the starting amount at no cost. Remember — virtual credits have no real-world value.

Yes! LuckyN0VA is fully responsive and works on all modern devices including smartphones, tablets and desktop computers. No app download required.

For any gambling-related concerns, we strongly recommend contacting the Problem Gambling Foundation of New Zealand directly at 0800 654 655 (free, 24/7). You can also visit our Responsible Gaming page for more resources and information.

Please use the contact form above or email us at supp@luckyn0va.com. Select "Technical Issue / Bug Report" from the dropdown and describe the issue in as much detail as possible, including your device and browser type.