Privacy Policy
Last Updated: January 2025
LuckyN0VA ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use and handle information when you use our social gaming platform.
1. Information We Collect
As a free social casino, we collect minimal information:
- Browser localStorage / sessionStorage: We store your age verification status and virtual credit balances locally in your browser only — this never leaves your device
- Contact form submissions: If you contact us, we receive your name, email and message
- Usage analytics: Basic, anonymised data about page visits to help improve our platform (no personal identification)
- We do NOT collect: Payment information, national ID, passport data, or sensitive personal information
2. How We Use Information
- To operate and improve the LuckyN0VA platform
- To respond to your support enquiries
- To maintain platform security
- We do NOT sell your data to third parties
- We do NOT use your data for real-money gambling purposes
3. Cookies & Local Storage
We use browser localStorage to save your virtual credit balance and session preferences locally on your device. This data never leaves your browser. We may also use basic session cookies for functionality. No tracking cookies are used to follow you across other websites.
4. New Zealand Privacy Act 2020
We comply with the New Zealand Privacy Act 2020. You have the right to:
- Request access to any personal information we hold about you
- Request correction of any incorrect personal information
- Request deletion of your contact information
To exercise these rights, email us at supp@luckyn0va.com
5. Third-Party Links
Our website contains links to external organisations (NZ Problem Gambling Foundation, NZ Gambling Commission, etc.). We are not responsible for the privacy practices of these external sites. We link to them for your benefit and safety.
6. Children's Privacy
LuckyN0VA is strictly for adults aged 18 and over. We do not knowingly collect any information from persons under 18. If you believe a minor has accessed our platform, please contact us immediately at supp@luckyn0va.com
7. Contact
For privacy-related enquiries, contact us at: supp@luckyn0va.com
For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner New Zealand at privacy.org.nz